Terms and Conditions
Customs Duty and Sales Tax
We exclude any customs’ charges or sales tax upon entry to your country. We have no control over your Customs Office but if they do intercept your parcel they will contact you. Should you be charged customs/sales tax please let us know so that we can learn to be better prepared. However, you will be pleased to know that South Africa does in fact enjoy duty concessions in a number of countries. The benefits of the Baby Throne being made in the Mother City, Cape Town!
Remember if you cannot find the Baby Throne on other websites it means they are out of stock; we will deliver soonest!
Use of Site
You may only use the Knight’s Baby Training (PTY) Ltd. (Baby Throne) site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorised use of this site and/or: the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Website Contents Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including – without limitation – data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.
A copy of the ECT Act is available at: http://www.acts.co.za/ext_act/
We reserve the right to:
Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged or paid in any other way agreed by us, are limited by our terms and conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
I understand that all the designs and trademarks are registered to Knight’s Baby Training (PTY) Ltd. and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Knight’s Baby Training (PTY) Ltd. for any civil action or any legal action deemed necessary against me.
As with all of Knight’s Baby Training products they must be used for intended purposes only.
In purchasing, or when using any products from Knight’s Baby Training (PTY) Ltd you agree that under no circumstances, we and/or our offices, employees, successors, shareholders, joint venture partners or anyone else working with us shall be liable for any direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other damages resulting from your use of our website including but not limited to all the content, information, products, services and graphics presented on our website or within our manuals.
Users of all items produced by Knight’s Baby Training (PTY) Ltd assume any and all such risks associated with their use. All users must further agree to not sue Knight’s Baby Training (PTY) Ltd, the Board of Directors, its members individually, its officers, agents or employees for any claim for damages arising or growing out of voluntary use of Knight’s Baby Training (PTY) Ltd products.
If you encounter any problems whilst ordering from Knight’s Baby Training (PTY) Ltd please do not hesitate to contact us through email, click here.
Patented in South African under patent no. 2011/01276.
Patented in the US under patent nos. 8,893,317 and 8,776,279.
Protected by South African registered designs A2010/00514 and A2009/01501.
Patented in Australia under patent no. 2009278818
Patented in Austria, Belgium, Switzerland, Germany, Denmark, Spain, Finland, France, United Kingdom,
Ireland, Italy, Liechtenstein, The Netherlands and Sweden via European patent no. 2 320 779
Warranty and Guarantee
We try and do the right thing and give the benefit of doubt in all instances. It is our goal to exceed your expectations. If you are not happy with your purchase, simply return it to us within 2 weeks of receiving your order and we will promptly issue a refund, unless of course the product has already been in use, or has been subjected to extraordinary wear and tear! Knight’s Baby Training (PTY) Ltd recommends that you use a courier service or air mail and a tracking service. Should you use a carrier that does not offer a tracking facility and the goods are lost then we cannot consider a refund or return.
International and local South African customers should make use of a courier service that offers:
- Shipment tracking
- Insurance for your package to ensure a safe return and declare the full value of the shipment. Failing to insure your package will mean that loss or damage will be for your account.
Please email us and let us know it is coming. If the problem is our fault we will pay the return postage to us, but you must let us know first. If you are returning the product to us for a refund, such as an unwanted gift, it is your expense plus the cost to send it to you in the first instance.
Returns and Refunds
All goods are guaranteed 100%. If you are not satisfied with your purchase simply return it to us in its original condition within 2 weeks, and we will replace it, or refund you. Please email us first to obtain your returns reference code so that we can give you all the details you need to ensure we process your return or refund correctly.
Refunds are made less courier or postal charges – if we made an error or caused a problem, we will pay for the return postage. You can email us anytime at firstname.lastname@example.org
It is our intention to do our absolute best to make our customers so happy they will not only order from us again, but will also tell their friends about our service!
All products are guaranteed and insured – you will be impressed by our fast and efficient service. In most cases your goods will be sent out within 48 hours of receiving your order.
Knight’s Baby Training (PTY) Ltd
13a Carp Close
Marina Da Gama
Cape Town 7945
Please enclose all details, information and instructions. Airmail post or courier with a tracking service is recommended for overseas returns.
If products are faulty:
It is our legal duty to supply products that are fit for purpose and meet satisfactory quality requirements.
As a customer, it is your legal right to receive either a refund, repair or replacement for products that are either faulty or not what you expected as per the Consumer Rights Act.
We will offer resolutions based on the timelines outlined in the Consumer Rights Act 2015 for products purchased from 1st October 2015 onwards.
1. If a fault has been confirmed with your new product within 30 days of delivery, you can return it in exchange for a full refund.
2. If you find a fault with your product after the 30 day cut off (but within 6 months of owning it) we have the choice to either repair or replace it for you. If this is not possible we have the right to offer a partial refund or you can return the product and receive a full refund.
3. If you find a fault after 6 months of owning the product and you can prove the defect was present when we delivered it, we will follow the same processes that are outlined in Point 2.
4. You can get advice regarding your legal rights from your local Citizens Advice Bureau or Trading Standards Office. Nothing in these terms will affect your legal rights.
5. The manufacturers will supply a warranty in addition to your rights under the Sale of Goods Act. You will receive a 1 year warranty which covers parts and labour.
6. Please also note that our warranties only cover domestic use; items for use in commercial properties might not be covered.
Our warranty does not cover items used outside of the SA mainland and does not include the cost of the hire of a replacement product(s). For items purchased outside of mainland SA, we can provide a return to base warranty at our discretion and at your cost.
Our warranties only provide coverage if you maintain or use the product as directed. For example, our warranty covers only personal use – as opposed to business use – of the product. If there are multiple users of the product then we would not cover any product faults. Please note that if you have made any modifications to the product then this invalidates the manufacturer’s warranty and the Knight’s Baby Training (PTY) Ltd guarantee.
Security is important. Using PayFast and PayPal, Knight’s Baby Training (inventor of the Baby Throne), the Merchant, does not have access to credit details.
We do not use credit cards for on-line orders.
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Telephone numbers and email addresses allow us, if required, to contact you about your order.
- Your email address will only be used by Knight’s Baby Training to do the following:
- Acknowledge receipt of your order
- To email any correspondence relating to your order as required
- Inform you of any new innovations that would be useful to you
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms and Conditions of use for this service. None of the information will be sold or made available to anyone.
The site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.